Refunds & Cancellations Policy

At Rehansa India LLP, we strive to ensure customer satisfaction by delivering high-quality herbal and Ayurvedic products. This Refunds and Cancellations Policy outlines the terms under which cancellations, returns, and refunds are processed.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
Once the order is dispatched, cancellation requests will not be accepted.
To cancel an order, customers must contact our support team with order details.

2. Returns & Refund Eligibility

We accept returns and process refunds under the following conditions:

Product received is damaged, defective, or leaked
Incorrect product delivered
Product is expired or near expiry (less than 3 months shelf life)

Note:

Customers must raise a return/refund request within 48 hours of delivery.
Proof such as images or videos of the product and packaging is mandatory.

3. Non-Returnable Items

Opened or used products
Products damaged due to misuse or improper storage
Items purchased under clearance or special discount offers
Personal care products (for hygiene reasons), unless defective

4. Refund Process

Once the return is approved, the refund will be processed within 5–7 business days.
Refunds will be issued via the original payment method.
In case of Cash on Delivery (COD) orders, customers must provide bank details for refund processing.

5. Replacement Policy

In case of damaged or incorrect products, customers may opt for a replacement instead of a refund, subject to availability.
Replacement will be dispatched within 3–5 working days after approval.

6. Shipping Charges

Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged product).
Reverse pickup will be arranged where serviceable; otherwise, customers may need to self-ship (reimbursed if approved).

7. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your bank or payment provider
If the issue persists, reach out to our support team

8. Contact Us

For any cancellation, return, or refund-related queries, please contact:
Rehansa India LLP
Customer Support Team
Email: rehansaindia@gmail.com
Phone: +91 828 538 2855

Note: Rehansa India LLP reserves the right to update or modify this policy at any time without prior notice.